Listen to podcast episode

User Onboarding

With Krystal Higgins on 08 Sep 2015

IncrementalUX is a weekly audio podcast from New Haven, CT. Each week, an industry expert helps us learn a specific UX technique – focusing on implementation. Learn about the host or view all episodes.

This week's guest

Krystal Higgins

Krystal Higgins,

User experience designer

Twitter / Website

Krystal Higgins is a user experience designer and creator of, a site that catalogs onboarding flows from a variety of products. She’s passionate about storytelling and often applies her history with narrative animation to craft interactions across multiple product touchpoints. She currently designs wearable experiences for Google and has previously worked on mobile and web projects at eBay and NVIDIA.


Show Notes

User onboarding is an crucial part of an app’s experience. The first run experience of any app determines how we deliver success to the user. In this episode Krystal Higgins and I chat about:

  • The need for user onboarding
  • How to build an onboarding system rather than a one-off solution
  • Different patterns of onboarding
  • Use cases for each of the patterns
  • Success metrics for onboarding

Your Host

Image of show host

Vinay Raghu

User Experience Consultant

Twitter / Website

Hey! I’m a user experience consultant passionately curious about all things UX. You can learn more about me here. This podcast is my attempt to learn from people who know more than me. Hour long episodes dive deep into specific topics with industry experts focusing on how can I implement this?